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Appliance repair shopsGoal: Service call booked

The AI receptionist that books appliance repairs while you're behind a dryer.

A broken fridge is an emergency to the person standing in front of it. Avoonta answers every call and calls back web requests in seconds, gets brand, model and symptom, and books the service visit.

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Appliance Repair · 002 of 200 industries

  • Answers repair calls 24/7
  • Gets brand, model, error code
  • Books service visits by area
The problem

Why appliance repair leads go cold.

With a warm fridge full of food, people book the first shop that answers.

Appliance failures don't wait. A washer that won't drain, an oven showing an error code, a fridge that stopped cooling overnight. The customer calls shops down a list until a person picks up.

Your techs are on their knees behind a washer or reading a control board. Nobody can stop to write down a model number, and calls that go to voicemail rarely call back.

What Avoonta does for appliance repair

Four jobs, done on every call.

Answers every repair call

Inbound

Day or night, the call is answered by an AI receptionist that says so up front, then asks which appliance it is and what's going wrong.

Gets the details for the right part

Outbound + inbound

Brand, model number from the tag, age, error code and symptom. Your tech knows what to load on the van before the first visit.

Books visits by area

Outbound + inbound

It reads your Google, Outlook, HighLevel or Cal.com calendar live and offers slots on the days your techs are in that part of town.

Calls back web requests

Outbound

When someone books online but leaves out details, your AI Agent dials within seconds, with their consent, to fill in model and symptom.

What's in the snapshot

Appliance Repair: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 60minAppliance service call, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Repair request caller

    Calls web repair requests within seconds, gets brand and model, and books the visit.

    Hi first name, this is an AI assistant calling for business about your appliance repair request.

    Asks first Which appliance is it, and what brand?

    • Service call booked
    • Call back later
    • Brand not serviced

    Hands off to: a person (Dispatcher (live transfer) after telling them to stop using it and call the gas line or 911 from outside)

  2. Follow-up

    Repair follow-up

    Calls repair leads who missed the first call or didn't book a time.

    Hi first name, this is an AI assistant with business checking back on your broken appliance.

    Asks first Is the appliance still out of service?

    Calls day 0, then 3 hours later, then day 1 and 3 · text after each missed call

    • Service call booked
    • Booking link texted
    • Fixed or replaced

    Hands off to: a person (Office)

  3. Receptionist

    Service desk

    Answers repair calls 24/7, takes model details and books visits by service area.

    Thanks for calling business. I'm the AI assistant.

    Asks first Which appliance and brand?

    • Service call booked
    • Warranty call logged
    • Message for owner

    Hands off to: a person (Dispatcher)

  4. Reminders

    Visit window confirmer

    Confirms tomorrow's arrival window and model number; rebooks missed visits.

    Hi first name, this is an AI assistant from business confirming your repair visit tomorrow.

    Asks first Will someone 18 or older be home during the arrival window?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled
  5. Reviews

    After-repair check

    Checks the appliance is working after the fix and asks satisfied customers for a review.

    Hi first name, this is an AI assistant for business.

    Asks first Is it working the way it should?

    • Review link texted
    • Return visit booked
    • No reply

    Hands off to: a person (Service manager)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A fridge that stopped cooling overnight.

A homeowner calls first thing about a refrigerator that's warm inside. Here's the start.

Service call bookedSide-by-side, 6 yearsModel noted for parts
Example call
AIThanks for calling Brightside Appliance Repair, I'm the AI assistant. This call is recorded. What appliance can we help with?
LENAMy fridge stopped cooling last night. The freezer is still cold.
AISorry about that. Do you know the brand, and can you read the model number on the label inside the door?
LENAIt's a side-by-side, model number ends in 4520. About six years old.
AIThanks. I can get a technician there today at 3pm or tomorrow at 9am. Which works better?
LENAToday at 3, please.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Avoonta works with the dispatch tools your shop already relies on. Requests reach it via webhook, Zapier, Make or the API, and the booking goes back the same way.

Dispatch in ServiceTitan, Housecall Pro or Fieldpulse? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Appliance type
  • Brand and model
  • Error code
  • Symptom
  • Booked time
  • Recording and transcript
Example

What answering every call could mean.

Calls and requests a month
160
Talk time per call, roughly
3.5 min
Minutes used
about 560 of 750
Plan
Agency, $199/mo

If answering instead of ringing out books a handful more service calls each month, those visits could cover the plan with room to spare.

Example only. Your call count, call length and service fee will differ; plug in your own numbers.

Limits and compliance

Gas smell or sparks? It doesn't troubleshoot.

Your AI Agent never walks customers through repairs. If someone mentions a gas smell from a range or dryer, sparks or smoke, it tells them to stop using the appliance, leave if they smell gas and call the gas emergency line or 911 from outside, then transfers the call live to your team. It calls leads only with consent, between 8am and 8pm their time, after checking your do-not-call list.

Appliance Repair FAQ

Straight answers.

Can it tell customers the diagnostic fee?

Yes. Give it your service call fee and how it applies to repairs, and it will state it the same way every time.

Will it try to diagnose the problem?

No. It records the symptom and any error code for your tech. It doesn't guess at causes or suggest DIY fixes.

Can it tell if we service that brand?

Yes. List the brands you do and don't repair, and it will politely decline the ones you don't.

Does it handle warranty calls?

It can ask whether the appliance is under a manufacturer or extended warranty and note the provider, so your office can sort coverage.

Related industries

Similar agents, other trades.

All 200 industries
HVACGoal: Service call booked5 agentsAnswers no-heat and no-cool calls around the clock and books the service visit. PlumbingGoal: Plumber dispatched5 agentsPicks up burst-pipe and clogged-drain calls 24/7 and books the right plumber. HandymanGoal: Visit booked5 agentsCalls handyman leads back fast, lists the small jobs and books a visit that fits them all.

Your next appliance repair lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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