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Auto repair shopsGoal: Drop-off booked

The AI receptionist that books brake jobs while your techs are under a car.

Your service writer can't answer the phone and write up a customer at the counter at the same time. Avoonta picks up every call, gets the year, make, model and the problem, and books the drop-off.

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Auto Repair Shops · 136 of 200 industries

  • Answers every bay-hours call
  • Logs year, make, model, mileage
  • Books drop-offs by bay time
The problem

Why auto repair shops leads go cold.

A ringing phone at the counter is a repair order walking to the next shop.

Most repair shops run lean. The service writer is at the counter, the techs have their hands in an engine, and the phone rings through to voicemail. Drivers with a check-engine light rarely leave a message; they call the next shop on the map.

After hours is worse. A car that won't start at 7pm becomes a tow to whoever answers in the morning, and that is often not you.

What Avoonta does for auto repair shops

Four jobs, done on every call.

Picks up every call

Inbound

Day, night and weekends, your AI receptionist answers in your shop's name, after saying it's an AI assistant, and takes the call your service writer couldn't.

Writes up the concern

Inbound

Year, make, model, mileage, and what the driver hears or sees: grinding brakes, a warning light, a shudder at highway speed. Your service writer reads it before the car arrives.

Books the drop-off

Outbound + inbound

It checks your Google, Outlook, HighLevel or Cal.com calendar and offers drop-off times that fit your bay schedule, then sends a confirmation text.

Calls back web quote requests

Outbound

When someone fills out your website's estimate form, your AI Agent dials within seconds, with their consent, and turns the request into a booked visit.

What's in the snapshot

Auto Repair Shops: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 15minVehicle drop-off, booked live
  • 3ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Estimate request caller

    Calls website estimate requests within seconds and turns them into a booked drop-off.

    Hi first name, this is an AI assistant calling for business about the estimate form for your car.

    Asks first What's the year, make and model?

    • Drop-off booked
    • Tow-in arranged
    • Call back later

    Hands off to: a person (Service writer (live transfer) after telling them not to drive)

  2. Follow-up

    Estimate follow-up

    Re-tries drivers who asked for an estimate but haven't picked a drop-off time.

    Hi first name, this is an AI assistant calling for business about your car.

    Asks first Is the problem the same or worse?

    Calls day 0, 1, 3 · text after each missed call

    • Drop-off booked
    • Already fixed
    • Do not call

    Hands off to: a person (Service writer)

  3. Receptionist

    Service counter line

    Answers 24/7 in the shop's name, writes up the concern and books drop-offs into bay time.

    Thanks for calling business, I'm the AI assistant for the shop and this call is recorded.

    Asks first Year, make and model?

    • Drop-off booked
    • Status message taken
    • Transferred

    Hands off to: a person (Service writer)

  4. Reminders

    Drop-off confirmer

    Confirms tomorrow's drop-off and the key-drop process for early arrivals.

    Hi first name, this is an AI assistant calling for business to confirm your drop-off tomorrow at time.

    Asks first Will you drop the keys at the counter or the key box?

    Calls the afternoon before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Service writer)

  5. Win-back

    Deferred repair caller

    Calls customers who declined recommended work, to offer a time to get it done.

    Hi first name, this is an AI assistant calling for business.

    Asks first Is the car behaving the same?

    • Drop-off booked
    • Done elsewhere
    • Stop calling

    Hands off to: a person (Technician or service writer)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A 7:40pm call to a closed shop.

The shop closed at six. A driver calls about a noise. Here's what happens.

Drop-off bookedBrake concern loggedConfirmation text sent
Example call
AIThanks for calling Fifth Street Auto, I'm the AI assistant for the shop. This call is recorded. How can I help?
RENEEMy brakes started grinding on the way home. Can someone look at it?
AIYes. What's the year, make and model, and is the grinding there every time you stop?
RENEE2017 sedan, about 90,000 miles. Every stop now.
AIThanks. I can book a drop-off tomorrow at 7:30am or 1pm. A technician will inspect it and call you before any work. Which time?
RENEE7:30, before work.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Avoonta sends each call's notes, booking and recording to your CRM or shop system by webhook, Zapier, Make or the API, and takes web estimate requests in the same way.

Run your shop on Tekmetric, Shopmonkey or Mitchell 1? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Year, make, model
  • Mileage
  • Symptoms described
  • Drop-off time
  • Recording and transcript
Example

What a few answered calls a month could mean.

Calls and web requests a month
150
Talk time per call, roughly
3 min
Minutes used
about 450 of 750
Plan
Agency, $199/mo

If answering calls you'd otherwise miss turns two or three of them into repair orders, the work from those cars could cover the plan.

Example only. Your call volume, call length and average repair order will differ; use your own numbers.

Limits and compliance

It books the bay, your tech diagnoses.

Your AI receptionist never diagnoses a car or quotes a repair price unless you give it fixed prices to share, like an oil change. If a driver reports smoke, a burning smell, or brakes that barely work, it tells them not to drive the car and offers to transfer them live to your team. Outbound calls follow 8am-8pm in the driver's time zone and your do-not-call list.

  • No diagnosis over the phone
  • Unsafe cars: don't drive it
Auto Repair Shops FAQ

Straight answers.

Can it give prices for common services?

Yes, if you give it the prices. List your oil change, tire rotation or inspection fees and it will quote those. Anything needing a diagnosis gets booked instead.

What if a customer calls to check on their car?

It can take the message and transfer the call live to your service writer, or promise a callback. It doesn't see repair status unless you send that information to it.

Can it handle tow-in calls?

It can take the location and vehicle details and transfer the call live to your team, or book the car in for when it arrives.

Do I need a new phone number?

The Launch plan includes a number. You can forward your shop line to it after hours, when you're busy, or all the time.

Related industries

Similar agents, other trades.

All 200 industries
Auto DealershipsGoal: Test drive booked5 agentsCalls internet leads in seconds and books the test drive before they shop elsewhere. TowingGoal: Tow dispatched5 agentsAnswers breakdown calls day and night, gets the location and vehicle, routes to dispatch. Auto DetailingGoal: Detail booked5 agentsCalls detailing leads back fast, asks about the vehicle, and books the package.

Your next auto repair shops lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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