Answers the intake line
Inbound
Your AI receptionist picks up day and night, explains that it's an AI assistant, and asks what kind of matter the caller has: an injury, a family issue, a criminal charge, an estate or a business dispute.
Law firmsGoal: Consultation booked
The AI intake line that books the consultation while you're in court.
People call a lawyer at the worst moment of their week, and they keep dialing until someone answers. Avoonta picks up or calls back within seconds, takes the intake your firm uses, and books a consultation with the right attorney.
Law Firms · 126 of 200 industries
- Answers new-client calls 24/7
- Takes your firm's intake questions
- Books consults by practice area
The problem
Why law firms leads go cold.
A caller who reaches voicemail often calls the next firm.
Attorneys are in hearings, depositions and client meetings, and a small front desk can only take one call at a time. After 5pm and on weekends, which is when many accidents, arrests and family crises happen, the phone often goes to voicemail.
Prospective clients rarely leave a message and wait. They go down the search results until a person, or something that sounds organized, answers and gives them a time to talk.
What Avoonta does for law firms
Four jobs, done on every call.
Calls web inquiries back
Outbound
When someone submits your contact form and asks for a call, your AI Agent dials within seconds and runs the same intake, so they hear from your firm first.
Gathers conflict-check details
Outbound + inbound
It records names of the other parties, dates and where things happened, so your team can run a conflict check before any consultation is confirmed.
Books or transfers urgent matters
Live transfer
It books consults on the right attorney's Google, Outlook, HighLevel or Cal.com calendar, and transfers live for the matters you mark as urgent, such as someone held in custody.
What's in the snapshot
Law Firms: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 30minInitial consultation, booked live
- 3ready texts
- 7FAQ answers for the receptionist
- 1click installs all five
-
New leads
Web inquiry intake caller
Calls contact-form inquiries within seconds, runs intake by practice area and books a consultation.
Hi first name, this is an AI assistant calling for business about the form you sent.
Asks first What kind of matter is this: injury, family, criminal, estate or business?
- Consultation requested
- Urgent transfer
- Outside practice areas
Hands off to: a person (On-call attorney)
-
Follow-up
Consult follow-up
Re-tries people who asked for a callback but didn't pick up or didn't finish booking.
Hi first name, this is an AI assistant calling for business.
Asks first Are you still looking for help with this matter?
Calls day 0, 1, 3 · text after each missed call
- Consultation requested
- Hired another firm
- Do not call
Hands off to: a person (Attorney on duty)
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Receptionist
After-hours intake line
Answers day and night, takes intake and conflict details, and transfers matters the firm marks urgent.
Thanks for calling business, I'm the AI assistant for the firm.
Asks first Are you a current client or a new caller?
- Consultation requested
- Message for attorney
- Transferred
Hands off to: a person (On-call attorney after advising 911)
-
Reminders
Consultation confirmer
Confirms tomorrow's consultation once conflicts clear and asks the caller to bring their documents.
Hi first name, this is an AI assistant calling for business about your meeting with the firm tomorrow at time.
Asks first Will you meet in the office or by video?
Calls the day before · text if no answer
- Confirmed
- Rescheduled
- Cancelled
Hands off to: a person (Intake paralegal)
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Win-back
Undecided consult check-in
Checks in with people who had a consultation but haven't decided whether to hire the firm.
Hi first name, this is an AI assistant calling for business.
Asks first Would you like a follow-up call with the attorney?
- Attorney callback booked
- Decided not to proceed
- Stop calling
Hands off to: a person (Attorney or intake manager)
Sample call
A late-night injury call, answered on the first ring.
A caller dials your firm at 9:40pm a day after a car accident. Here's how intake starts.
Example call
AIThanks for calling Whitfield and Grant Law, I'm the AI assistant for the firm. This call is recorded. I can take some details and book a consultation. What happened?
JAMESI was rear-ended yesterday. Do I have a case?
AII can't give legal advice, but an attorney can review that with you. What was the date and city, and who was the other driver, if you know?
JAMESYesterday, in Dayton. The other driver was Carl Benson.
AIThanks. The firm will run a conflict check first. I can hold a consultation tomorrow at 10am or 3pm. Which works?
JAMES10am, please.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Avoonta works next to your practice management and intake tools. Web inquiries come in by webhook, Zapier, Make or the API, and intake answers and bookings go back out the same way.
Use legal software like Clio, MyCase or Lawmatics? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Practice area
- Incident date and place
- Opposing parties
- Consult time
- Urgency flag
- Recording and transcript
Example
What one more retained client could mean.
- New inquiries a month
- 80
- Talk time per call, roughly
- 6 min
- Minutes used
- about 480 of 750
- Plan
- Agency, $199/mo
If answering every call turns one more inquiry a month into a signed engagement, that one matter would likely cover the plan many times over.
Example only. Your inquiry volume, intake length and fees will differ; use your own numbers.
Limits and compliance
Intake only. No legal advice, no attorney-client relationship.
Your AI receptionist takes intake and books consultations. It never gives legal advice, never predicts an outcome, and tells callers that the call doesn't create an attorney-client relationship. Your firm runs its own conflict check before accepting any matter. Outbound callbacks go only to people who asked for one, between 8am and 8pm in their time zone, after a do-not-call check, and every call opens with the AI disclosure.
- No legal advice or case evaluations
- No attorney-client relationship formed
- Conflicts checked by your firm
Law Firms FAQ
Straight answers.
Will it tell callers whether they have a case?
No. It explains that an attorney has to evaluate the matter and offers a consultation. It never gives legal advice.
How does it handle conflicts of interest?
It collects the other parties' names and basic facts. Your firm runs the conflict check and confirms or cancels the consult.
Can it route by practice area?
Yes. Write intake questions per practice area, and it books with the attorney who handles that work or transfers urgent matters live.
Does it speak other languages?
Yes. It speaks 30+ languages, so a caller can do intake in Spanish or Vietnamese and your team gets the transcript.
Related industries
Similar agents, other trades.
Your next law firms lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.