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Therapy and counselingGoal: Intake call booked

The AI receptionist that books first therapy sessions while you're with a client.

Reaching out for therapy takes courage, and many people only do it once. Avoonta answers or calls back promptly, handles the scheduling questions and books the first appointment with the right clinician.

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Mental Health Practices · 083 of 200 industries

  • Scheduling and intake only
  • Matches to clinician availability
  • Crisis calls go to a person
The problem

Why mental health practices leads go cold.

Someone who finally reaches out shouldn't get voicemail.

Therapists spend the day in back-to-back 50-minute sessions with phones off. New-client calls land in voicemail, and returning them means squeezing calls into the ten minutes between clients.

A person who works up the nerve to ask about therapy and hears nothing for two days may stop looking, or book with a practice that called first. Your waitlist and open slots never meet.

What Avoonta does for mental health practices

Four jobs, done on every call.

Answers new-client calls

Inbound

Your AI receptionist picks up 24/7 and answers logistics from your practice's information: which services you offer, telehealth or in-office, accepted insurance, fees and availability.

Calls inquiry forms back

Outbound

When someone submits your contact form, Your agent dials promptly, with their consent, to set up the first appointment or a free phone consultation.

Books with the right clinician

Outbound + inbound

It asks only scheduling questions, like individual, couples or family, age group, session format and times that work, then books in your Google, Outlook, HighLevel or Cal.com calendar.

Sends any crisis to a person

Every call

If a caller mentions self-harm, suicide or immediate danger, the AI does not handle it. The call is transferred live to a person, and the caller is given 988 or 911 in the US, or your local crisis line.

What's in the snapshot

Mental Health Practices: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 50minFirst session or intake call, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Inquiry scheduler

    Calls new client inquiries in seconds and books a first session or intake call.

    Hi first name, this is an AI assistant calling for business about scheduling.

    Asks first Individual, couples or family sessions?

    • First session booked
    • Intake call booked
    • Call back later

    Hands off to: a person (Clinician on call (live transfer); caller given 988 or 911 for immediate danger)

  2. Follow-up

    Scheduling follow-up

    Follows up inquiries that weren't reached or didn't book, with care and no pressure.

    Hi first name, this is an AI assistant with business following up on your scheduling request.

    Asks first Are evenings or daytime easier?

    Calls day 0, 2, 5 · text after each missed call

    • Session booked
    • Booking link texted
    • Not now

    Hands off to: a person (Clinician on call (live transfer); caller given 988 or 911)

  3. Receptionist

    Practice line

    Answers 24/7 for scheduling and insurance questions; routes any crisis to a person.

    Thanks for calling business. I'm the AI assistant for scheduling.

    Asks first New or current client?

    • Session booked
    • Insurance question logged
    • Message for practice

    Hands off to: a person (Clinician on call (live transfer); 988 or 911 given)

  4. Reminders

    Session confirmer

    Confirms tomorrow's session and the telehealth link or office details; rebooks missed sessions.

    Hi first name, this is an AI assistant from business confirming your session tomorrow.

    Asks first Do you have the video link, or need it resent?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Clinician on call)

  5. No-show recovery

    Missed session caller

    Reaches clients who missed a session and offers to rebook, nothing more.

    Hi first name, this is an AI assistant for business.

    Asks first Which day suits you?

    • Rebooked
    • Booking link texted
    • Client will call back

    Hands off to: a person (Clinician on call (live transfer); 988 or 911 given)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A first-time client, calling back an hour after the form.

Someone asked about starting therapy through your website. Here's how the scheduling call goes.

First session bookedTelehealth, eveningsSummary sent to CRM
Example call
AIHi Sam, this is Ellis, an AI assistant calling for Clearwater Counseling about the form you sent. I only help with scheduling, and this call is recorded. Is now okay?
SAMYes, thanks for calling. I'd like to start seeing someone for individual therapy.
AII can help with that. Would you prefer telehealth or coming into the Main Street office, and are evenings or daytime better?
SAMTelehealth, evenings if possible.
AIJordan Reyes, one of our licensed counselors, has a first session open Monday at 6pm or Wednesday at 7pm by video. Which works for you?
SAMMonday at 6.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Avoonta works with the CRM, calendar and automation tools your practice already uses. Inquiries come in by webhook, Zapier, Make or the API, and the booking goes back out the same way.

Use practice software like SimplePractice, TherapyNotes or Jane? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Session type
  • Telehealth or in-office
  • Preferred times
  • Booked clinician and time
  • Recording and transcript
Example

What a filled caseload could mean.

New inquiries a month
70
Talk time per call, roughly
4 min
Minutes used
about 280 of 750
Plan
Agency, $199/mo

If prompt callbacks mean one more new client a month starts weekly sessions instead of giving up, those sessions can cover the plan.

Example only. Your inquiry volume, call length and session fees will differ; use your own practice's numbers.

Limits and compliance

Scheduling and intake only. A crisis always reaches a human.

Your agent handles scheduling and intake logistics only. It never gives clinical advice, never assesses risk and never handles a crisis. Set it up so that if a caller mentions self-harm, suicide or danger, the call is transferred live to a person on your team and the caller is given crisis resources: 988, the Suicide and Crisis Lifeline in the US, or 911 for immediate danger. Avoonta doesn't claim HIPAA compliance, so collect only what scheduling needs, not clinical history.

  • No clinical advice
  • Crisis calls go to a human
  • 988 or 911 given in the US
Mental Health Practices FAQ

Straight answers.

What happens if someone in crisis calls?

The AI does not handle it. The call is transferred live to a person you designate, and the caller is given 988 or 911 in the US, or the crisis line you set for your area. Make sure someone is reachable on that transfer number.

Will it ask about symptoms or diagnoses?

No. It asks only what scheduling needs, like session type, format and availability. Clinical intake is done by your clinicians.

Can it check whether we take someone's insurance?

Yes, from the list you give it. It can say which plans you're in network with and note the carrier for your billing team.

Can it match clients to the right therapist?

It books by the scheduling rules you set, such as couples work, adolescents or telehealth only, so the first session lands with a clinician who offers that.

Related industries

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All 200 industries
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Your next mental health practices lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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