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Device repair shopsGoal: Drop-off booked

The AI receptionist that books screen repairs while your hands are full of tiny screws.

Half your day is a phone open on the bench and the other half is customers asking what it'll cost. Avoonta takes the calls, logs model and fault, books the drop-off and tells people when their device is ready.

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Phone & Computer Repair · 172 of 200 industries

  • Logs model and fault
  • Books drop-off times
  • Calls when repairs are ready
The problem

Why phone & computer repair leads go cold.

Every price-check call pulls a tech off the bench.

Repair shops run on bench time. A screen swap needs steady hands and full attention, then the phone rings and someone wants to know if you fix a Galaxy charging port. Put the tweezers down or let it ring: both cost you.

Most of those callers will hire whoever answers first and gives them a time. And once a repair is done, devices sit in the drawer for days because nobody had time to call the owner.

What Avoonta does for phone & computer repair

Four jobs, done on every call.

Answers the 'can you fix it' calls

Inbound

Your AI Agent asks for the make, model and what's wrong: cracked glass, won't charge, water damage, slow laptop. It reads price ranges only if you've given them, and books a drop-off.

Calls web quote requests back

Outbound

When a quote form comes in, it calls within seconds, with the customer's consent, confirms the device and the fault, and offers a drop-off slot today.

Tells people their device is ready

Follow-up

When your ticket is marked done, it calls or texts the owner with pickup hours, so finished repairs leave the drawer faster.

Hands tricky jobs to your tech

Live transfer

Data recovery from a dead drive or a business laptop that's down? The call goes live to your lead tech with a short summary first.

What's in the snapshot

Phone & Computer Repair: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 15minRepair drop-off, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Quote request caller

    Calls web repair quote requests within seconds and books a drop-off time.

    Hi first name, this is an AI assistant calling for business about the repair quote you just asked for.

    Asks first What's the make and model?

    • Drop-off booked
    • Mail-in requested
    • Call back later
    • Not a repair we do

    Hands off to: a person (Lead tech)

  2. Follow-up

    Quote follow-up

    Retries quote requests that didn't answer or didn't book.

    Hi first name, this is an AI assistant calling for business.

    Asks first Is the device still needing repair?

    Calls day 0 and 1, then day 3 · text after each missed call

    • Drop-off booked
    • Already fixed elsewhere
    • Do not contact

    Hands off to: a person (Front counter)

  3. Receptionist

    Repair counter line

    Answers inbound calls, logs the device and fault, gives repair status and books drop-offs.

    Thanks for calling business, I'm the AI assistant.

    Asks first Is this a new repair or checking on one already in?

    • Drop-off booked
    • Status given
    • Sent to tech
    • Message taken

    Hands off to: a person (Lead tech, after telling the caller to move it away from anything flammable and dial 911 if there's fire)

  4. Reminders

    Drop-off reminder

    Confirms tomorrow's drop-offs and reminds people to back up their data.

    Hi first name, this is an AI assistant calling for business to confirm your drop-off tomorrow.

    Asks first Still good for the time?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Front counter)

  5. Ready for pickup

    Ready-for-pickup caller

    Calls owners when their repair is done and again if it sits uncollected.

    Hi first name, this is an AI assistant calling for business.

    Asks first When can you come by?

    Call when ready · text if no answer · call again on day 5

    • Pickup time set
    • Someone else collecting
    • No answer, texted

    Hands off to: a person (Tech who did the repair)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A cracked screen, answered mid-repair.

A customer calls while your tech is replacing a battery. Here's what happens.

Drop-off bookediPhone 13, screenTicket note sent
Example call
AIThanks for calling Bench Nine Repair, I'm the AI assistant. This call is recorded. What can we fix for you?
PRIYAMy iPhone 13 screen is cracked and the touch is going crazy.
AISorry about that. Is the phone still turning on, and has it been dropped in water at all?
PRIYAIt turns on, no water.
AIThanks. I can book you for drop-off today at 3:30 or tomorrow at 10. Which is better?
PRIYAToday at 3:30.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Shops track repairs in a ticketing tool. Avoonta takes new requests in by webhook, Zapier, Make or the API and sends each call's device, fault and booking back, so the ticket is half-written before the customer arrives.

Use repair shop software like RepairDesk or RepairShopr? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Make and model
  • Fault described
  • Water damage yes or no
  • Drop-off time
  • Recording and transcript
Example

What answering every quote call could add up to.

Calls a month
120
Talk time per call, roughly
1.5 min
Minutes used
about 180 of 200
Plan
Launch, $79/mo

If a few of those callers book with you instead of the shop down the road, a couple of screen repairs could cover the month.

Example only. Your call count, repair mix and prices will differ, so use your own figures.

Limits and compliance

It never asks for passcodes.

Your agent collects only what a repair ticket needs: name, device, fault and a time. It never asks for a phone passcode, an Apple ID or account password on the call; your tech handles that in person. Outbound calls go only to people who asked to be contacted, between 8am and 8pm in their time zone, and every call opens by saying it's an AI assistant.

Phone & Computer Repair FAQ

Straight answers.

Will it quote prices?

Only the ranges you give it, and it says the final price is confirmed after your tech looks at the device. If you'd rather not quote by phone, it just books the drop-off.

Can it tell callers their repair is ready?

Yes. When your system marks a ticket done and sends a webhook, it calls or texts the owner with your pickup hours.

What about business clients with a down laptop?

You can set a rule to transfer those calls live to your lead tech, or book them first thing.

Does it work after we close?

Yes. Evening calls still get answered and booked for the next open slot.

Related industries

Similar agents, other trades.

All 200 industries
IT and MSPsGoal: Assessment booked5 agentsAnswers the help line 24/7 and books IT assessments for new prospects. Appliance RepairGoal: Service call booked5 agentsAnswers repair calls, gets brand, model and symptom, and books the service visit. E-commerceGoal: Order confirmed5 agentsConfirms cash-on-delivery orders by phone and calls shoppers with delivery updates.

Your next phone & computer repair lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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