Answers every delivery call
Inbound
Day or night, the call is answered by an AI receptionist that says so first, takes the account address and the gauge percentage, and logs the will-call order.
Propane dealersGoal: Delivery scheduled
The AI receptionist that schedules propane fills while your drivers are on route.
On the first cold weekend your phones light up with will-call orders and new customers. Avoonta answers every call, takes the gauge reading and tank size, and schedules the delivery, while gas-smell calls go straight to safety.
Propane Delivery · 045 of 200 industries
- Answers fill requests 24/7
- Takes tank size and gauge reading
- Gas smell: leave, call, transfer
The problem
Why propane delivery leads go cold.
When the gauge hits 20 percent, customers call the dealer who picks up.
Will-call customers wait until the tank is low and then call in a hurry. A cold snap brings dozens at once, your dispatcher is on another line, and drivers are already full for the day.
New customers switching dealers need a longer conversation: tank owned or leased, size, appliances on propane, access for the truck. Those calls get pushed to tomorrow, and tomorrow they've signed elsewhere.
What Avoonta does for propane delivery
Four jobs, done on every call.
Signs up new accounts
Outbound + inbound
When a new-customer form comes in, your AI Agent dials within seconds, with consent, and asks tank size, owned or leased, appliances on propane and driveway access.
Schedules fills and setups
Outbound + inbound
It reads your Google, Outlook, HighLevel or Cal.com calendar during the call and offers delivery windows or a tank set and safety check appointment.
Puts gas-smell calls first
Live transfer
Anyone who smells gas is told to leave the building, avoid switches and flames, and call the gas emergency line or 911 from outside, then the call is transferred live to your on-call tech.
What's in the snapshot
Propane Delivery: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 30minPropane delivery or tank setup, booked live
- 4ready texts
- 7FAQ answers for the receptionist
- 1click installs all five
-
New leads
New account caller
Calls new propane account inquiries in seconds and books the tank setup or first fill.
Hi first name, this is an AI assistant calling for business about propane service at your address.
Asks first Do you have a tank already, or need one set?
- Setup visit booked
- Call back later
- Outside service area
Hands off to: a person (On-call tech (live transfer) after telling them to leave and call 911 or the gas line from outside)
-
Follow-up
Account follow-up
Follows up propane inquiries who missed the call or haven't finished the account setup.
Hi first name, this is an AI assistant with business following up on your propane account.
Asks first Are you still moving in on the same date?
Calls day 0, 1, 4 · text after each missed call
- Setup booked
- Signup link texted
- Closed out
Hands off to: a person (Office)
-
Receptionist
Delivery line
Answers calls 24/7, schedules fills, takes run-out calls and puts gas-smell calls first.
Thanks for calling business. I'm the AI assistant.
Asks first Is this a delivery, a run-out or a new account?
- Delivery scheduled
- Run-out passed to dispatch
- Message for office
Hands off to: a person (Dispatch (live transfer); a leak check may be needed before refilling)
-
Reminders
Delivery access check
Confirms tomorrow's delivery, gate and dog access; reschedules if the tank can't be reached.
Hi first name, this is an AI assistant from business confirming your propane delivery tomorrow.
Asks first Is the gate unlocked?
Call the day before · text if no answer
- Confirmed
- Access issue flagged
- Rescheduled
-
Renewals
Auto-delivery renewal
Calls customers whose automatic delivery or tank agreement is up, with consent, to renew.
Hi first name, this is an AI assistant for business.
Asks first Do you want to stay on automatic delivery?
- Renewed
- Office callback booked
- Not renewing
Hands off to: a person (Office manager)
Sample call
A will-call order on a cold Saturday.
A customer's tank is running low before a cold front. Here's the call.
Example call
AIThanks for calling Ridgeview Propane, I'm the AI assistant. This call is recorded. If you smell gas, please hang up, leave the building and call 911. How can I help?
WALTNo gas smell. My tank gauge says about 20 percent and it's getting cold.
AIThanks. What's the service address, and is it the 500-gallon tank on file or a different one?
WALT1450 County Road 9, the 500-gallon one.
AIGot it. I can schedule a fill Monday between 8am and noon or Tuesday afternoon. Which is better?
WALTMonday morning.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Avoonta sits alongside your dispatch and billing systems. Orders and leads move through webhook, Zapier, Make or the API, and each call result is posted back the same way.
Dispatch in Cargas Energy or ADD Systems? Connect it via Zapier, Make or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Service address
- Tank size
- Gauge percentage
- Owned or leased
- Delivery window
- Recording and transcript
Example
What a busy heating season could look like.
- Calls and leads a month in winter
- 300
- Talk time per call, roughly
- 4 min
- Minutes used
- about 1,200 of 1,500
- Plan
- White label, $399/mo
If answering every winter call keeps a few customers from switching dealers and adds some new accounts, their yearly fills could cover the plan many times.
Example only. Your call volume, call length and gallons per customer will differ; use your own numbers.
Limits and compliance
Safety comes before scheduling.
If a caller reports a gas smell, hissing or a damaged tank, your AI Agent tells them to leave the building right away without using switches, phones or flames inside, and to call the gas emergency line or 911 from a safe place, then transfers the call live to your on-call team. It never troubleshoots leaks, relights pilots or advises on appliances. Outbound calls go only to consenting leads, 8am to 8pm their time, after a do-not-call check.
- Gas smell: leave, then call 911
- Live transfer to your on-call tech
- Never relights or troubleshoots
Propane Delivery FAQ
Straight answers.
What does it do if someone smells gas?
It tells them to leave the building immediately and call the gas emergency line or 911 from outside, then transfers the call live to your on-call team. It never tries to diagnose the leak.
Can it handle run-out calls?
It can take the details and transfer the call live to dispatch, since a run-out may need a leak check before refilling. You decide the rule.
Can it tell customers their balance or price per gallon?
It can share the current price you give it. Account balances live in your billing system, so it takes a message or transfers to your office.
Will it call customers on automatic delivery?
It can call or text customers who agreed to be contacted, for example to confirm access before a delivery, within 8am to 8pm their time.
Related industries
Similar agents, other trades.
Your next propane delivery lead gets a call in seconds.
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