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Urgent care centersGoal: Visit or check-in set

The AI receptionist that answers urgent care calls so your staff can treat patients.

Most calls to an urgent care are the same handful of questions: are you open, do you take my insurance, do you do X-rays. Avoonta answers them all day, books where you allow it, and gets real emergencies to 911.

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Urgent Care Centers · 096 of 200 industries

  • Answers the same questions all day
  • Tells emergencies to call 911
  • Books employer services
The problem

Why urgent care centers leads go cold.

Every routine call your staff answers is time away from a patient.

Urgent care phones ring constantly. Hours, insurance, whether you do stitches or COVID tests, how long the wait is. Front desk staff are also checking in a waiting room full of people.

Employer calls about drug screens and pre-employment physicals get lost in the noise, even though they bring steady, scheduled volume.

What Avoonta does for urgent care centers

Four jobs, done on every call.

Answers common questions 24/7

Inbound

Your AI agent answers from your information: hours, locations, insurance plans, services like X-rays or stitches, and how online check-in works.

Puts emergencies first

Every call

If a caller describes chest pain, trouble breathing or another emergency your clinic lists, the agent tells them to hang up and call 911 and doesn't try to book them.

Books employer services

Outbound + inbound

Employers asking about drug screens, DOT physicals or pre-employment exams get a callback within seconds and a booking on your Google, Outlook, HighLevel or Cal.com calendar.

Transfers callers who need a person

Live transfer

Lab result questions, billing disputes or anyone asking for staff can be transferred live with a whisper summary.

What's in the snapshot

Urgent Care Centers: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 30minEmployer screening or physical, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Employer services caller

    Calls employer inquiries about drug screens and physicals within seconds and books them.

    Hi first name, this is an AI assistant calling for business about your employer services inquiry.

    Asks first Which services do you need: drug screens, DOT physicals, pre-employment exams?

    • Screening booked
    • Account manager callback
    • Not a fit

    Hands off to: a person (Occupational health manager)

  2. Follow-up

    Employer follow-up

    Retries employer inquiries who didn't answer or haven't booked.

    Hi first name, this is an AI assistant for business, following up on your employer services request.

    Asks first Still need screenings set up?

    Calls day 0, 1, 3 · text after each missed call

    • Booked
    • Service list texted
    • Closed out

    Hands off to: a person (Occupational health manager)

  3. Receptionist

    Urgent care line

    Answers 24/7 with hours, insurance and services, texts check-in links and sends emergencies to 911.

    Thanks for calling business. I'm the AI assistant.

    Asks first Which location are you asking about?

    • Check-in link texted
    • Question answered
    • Transferred

    Hands off to: a person (Clinical staff)

  4. Reminders

    Appointment confirmer

    Confirms booked physicals and screenings the day before; reschedules if needed.

    Hi first name, this is an AI assistant from business confirming your physical or screening tomorrow.

    Asks first Still coming tomorrow?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled
  5. Reviews

    After-visit check-in

    Checks in after a visit, shares follow-up info staff provided, and invites a review.

    Hi first name, this is an AI assistant for business, checking in after your recent visit.

    Asks first Did you get the follow-up information you needed?

    • Review link texted
    • Staff callback
    • No reply

    Hands off to: a person (Clinical staff)

Get the full snapshot — start free Agencies: install it for every client
Sample call

An evening call about a sprained ankle.

A parent calls at 6:40pm. Here's how the AI answers.

Check-in link textedHours and X-ray confirmedInsurance question answered
Example call
AIThanks for calling Cedar Ridge Urgent Care. I'm the AI assistant, and this call is recorded. If this is a medical emergency, please hang up and call 911. How can I help?
KELLYMy son twisted his ankle at soccer. Are you open, and do you have X-ray?
AIWe're open until 9pm tonight and this location has X-ray on site. Would you like the online check-in link texted to you to save your spot?
KELLYYes please. Do you take Blue Cross?
AIBlue Cross is on our accepted plan list; the front desk will verify your card when you arrive. I'm texting the check-in link now.
KELLYThank you.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Avoonta connects by webhook, Zapier, Make or the API, so employer requests and call notes reach your systems and your check-in link goes out by text.

Use urgent care software like Experity, eClinicalWorks or DocuTAP? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Call reason
  • Location
  • Insurance plan named
  • Employer service requested
  • Booked time
  • Recording and transcript
Example

What taking routine calls off the desk could mean.

Inbound calls a month
500
Talk time per call, roughly
2 min
Minutes used
about 1,000 of 1,500
Plan
White label, $399/mo

If the AI handles most routine calls and books a few extra employer accounts' screenings, your staff gets hours back each week and the plan is easily covered.

Sample numbers only. Use your own call volume, call length and staff costs to see if it fits.

Limits and compliance

Never triages. Emergencies go to 911.

Your agent answers questions from your center's own information and books what you allow. It doesn't decide how serious a symptom is, and it never gives medical advice. Every inbound call can open with your 911 line, and any caller describing an emergency is told to hang up and call 911. Avoonta doesn't claim HIPAA compliance, so the caller should collect only what a visit or employer booking needs.

  • Says 911 for emergencies
  • No symptom triage
  • Lab results go to staff
Urgent Care Centers FAQ

Straight answers.

Can it tell callers the current wait time?

Only if you send it a live wait time by webhook or API. Otherwise it texts your online check-in link.

Will it decide whether someone should go to the ER?

No. It doesn't triage. Callers who describe an emergency hear the instruction to hang up and dial 911.

Can it give lab or X-ray results?

No. Results calls are transferred to staff or taken as a message.

Does it help with occupational health accounts?

Yes. It calls employer inquiries back within seconds and books screenings and physicals on the right calendar.

Related industries

Similar agents, other trades.

All 200 industries
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Your next urgent care centers lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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