Answers every glass call
Inbound
Your AI Agent answers 24/7 and asks whether it's a chip or a crack, roughly how big, and where on the windshield.
Windshield repair shopsGoal: Glass job booked
The AI receptionist that books windshield jobs while your techs are mid-install.
A rock hits a windshield on the highway and the driver calls a few glass shops from the parking lot. Avoonta answers, asks chip or crack and the vehicle, and books a mobile or in-shop appointment.
Auto Glass · 135 of 200 industries
- Answers while techs are mobile
- Asks chip, crack and vehicle
- Books mobile or in-shop slots
The problem
Why auto glass leads go cold.
Windshield jobs go to the shop that books it on the first call.
Mobile glass techs spend the day in driveways and office parking lots with urethane on their gloves. They can't take a call mid-install, and drivers don't leave voicemails for a chip repair.
Many jobs are insurance-paid, so price isn't what decides it. Whoever answers, takes the insurance details and gives a time today or tomorrow wins the job.
What Avoonta does for auto glass
Four jobs, done on every call.
Captures vehicle and insurer
Inbound
Year, make and model, features like rain sensors or a lane camera, and whether they're filing with insurance.
Books mobile or in-shop
Outbound + inbound
It offers mobile slots by area or in-shop times from your Google, Outlook, HighLevel or Cal.com calendar and takes the service address.
Calls quote forms back
Outbound
Online windshield quotes get a call within seconds, with consent, before the driver tries the next shop.
What's in the snapshot
Auto Glass: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 60minWindshield repair or replacement, booked live
- 4ready texts
- 6FAQ answers for the receptionist
- 1click installs all five
-
New leads
Glass quote caller
Calls online windshield quote requests within seconds and books mobile or in-shop service.
Hi first name, this is an AI assistant calling for business about your windshield quote.
Asks first Is it a chip or a crack, and how big?
- Job booked
- Quote sent
- Not a fit
Hands off to: a person (Fleet coordinator)
-
Follow-up
Quote follow-up
Retries drivers who didn't answer or book after a quote request.
Hi first name, this is an AI assistant calling for business.
Asks first Has the chip spread?
Calls day 0, 1, 3 · text after each missed call
- Job booked
- Fixed elsewhere
- Stop calling
Hands off to: a person (Shop office)
-
Receptionist
Glass shop line
Answers calls 24/7 while techs are mobile, books jobs and routes urgent safety calls.
Thanks for calling business, I'm the AI assistant and this call is recorded.
Asks first Which glass is damaged?
- Job booked
- Transferred
- Message taken
Hands off to: a person (Dispatcher)
-
Reminders
Appointment confirmer
Confirms tomorrow's glass appointment and checks the vehicle location and weather plan.
Hi first name, this is an AI assistant calling for business to confirm your windshield appointment tomorrow at time.
Asks first Same address for the mobile tech?
Calls the day before · text if no answer
- Confirmed
- Moved in-shop
- Rescheduled
Hands off to: a person (Office manager)
-
Reviews
Review request caller
Calls after the job to check the result and ask for a review.
Hi first name, this is an AI assistant calling for business about your new windshield.
Asks first Any leaks, noise or warning lights?
- Review link sent
- Issue logged
- Stop calling
Hands off to: a person (Shop office)
Sample call
A cracked windshield on a lunch break.
A driver's windshield cracked from a rock chip on the highway this morning.
Example call
AIThanks for calling Clearview Mobile Glass, I'm the AI assistant and this call is recorded. Is this about a chip or a crack?
TYLERIt was a chip this morning, now it's a crack about six inches long.
AIThat usually means a replacement, and a technician will confirm. What year, make and model, and does it have a camera behind the mirror?
TYLER2021 crossover, yes, it has the lane camera.
AIThanks. We can come to your work tomorrow at 9am or do it in-shop Thursday at 1pm. Are you filing with insurance?
TYLERTomorrow at 9, at work. Yes, insurance.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Glass jobs and vehicle details go from Avoonta to your scheduling and dispatch tools by webhook, Zapier, Make or the API.
Run jobs in Omega EDI or GlasPac? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Chip or crack
- Vehicle and features
- Insurer
- Mobile address
- Appointment time
- Recording and transcript
Example
What catching the calls your techs miss could mean.
- Glass calls a month
- 150
- Talk time per call, roughly
- 3 min
- Minutes used
- about 450 of 750
- Plan
- Agency, $199/mo
If answering while techs are on the road books a few more windshields a month, those jobs could cover the plan.
Example only. Call volume, length and job values differ; use your own numbers.
Limits and compliance
Safety calls and coverage answers.
Your agent tells drivers a technician confirms repair versus replacement, and it doesn't promise what insurance covers. If a driver says the glass is shattered or they can't see the road, it advises them not to drive and transfers to a person. Outbound calls go only to people who asked for a quote and consented, 8am to 8pm their time.
- Tech confirms repair or replace
- No coverage promises
- Unsafe glass goes to a person
Auto Glass FAQ
Straight answers.
Can it handle insurance claims?
It takes the insurer and policy holder details you ask for. Your team files or verifies the claim.
Does it know about camera calibration?
It asks about cameras and sensors so your tech is prepared. It reads your calibration notes if a caller asks.
Can it book by service area?
Yes. Map zip codes to your mobile techs' days and it offers matching slots.
What about fleet accounts?
Route fleet callers to a person or a separate calendar.
Related industries
Similar agents, other trades.
Your next auto glass lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.