Answers every breakdown
Inbound
Your AI Agent answers 24/7, confirms the driver is safely off the road, and takes the highway, mile marker or cross street.
Diesel and fleet shopsGoal: Truck in the bay
The AI receptionist that answers the 3am breakdown call and gets a tech rolling.
A loaded truck is on the shoulder with a derate code and every hour costs the fleet money. Avoonta answers on the first ring, takes the mile marker, unit and symptoms, and puts the call through to your on-call tech.
Truck & Fleet Repair · 147 of 200 industries
- Answers breakdowns 24/7
- Takes mile marker and unit
- Live transfer to road service
The problem
Why truck & fleet repair leads go cold.
Fleets stay with the shop that answers at 3am.
When a truck breaks down, the driver and dispatcher call the first shop that picks up. A ringing phone at night means a lost road call and, often, a fleet account that goes elsewhere.
During the day your service writers are buried in work orders, parts calls and warranty paperwork. New fleet inquiries and PM scheduling calls get put on hold.
What Avoonta does for truck & fleet repair
Four jobs, done on every call.
Takes the truck details
Inbound
Company, unit number, make and engine, fault codes on the dash, loaded or empty, and the billing contact or PO.
Gets a tech rolling
Live transfer
Road calls go live to your on-call road tech or service manager with a whisper summary first.
Books PM and shop visits
Outbound + inbound
Preventive maintenance, DOT inspections and scheduled repairs are booked into your Google, Outlook, HighLevel or Cal.com calendar.
What's in the snapshot
Truck & Fleet Repair: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 120minShop bay appointment, booked live
- 4ready texts
- 6FAQ answers for the receptionist
- 1click installs all five
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New leads
Fleet inquiry caller
Calls fleet managers who asked about service within seconds and books an intro call or PM slot.
Hi first name, this is an AI assistant calling for business about the fleet service inquiry you sent.
Asks first How many units do you run?
- Intro call booked
- PM slot booked
- Not a fit
Hands off to: a person (On-call road tech)
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Follow-up
Fleet follow-up
Retries fleet inquiries that didn't connect or book.
Hi first name, this is an AI assistant calling for business.
Asks first Still looking for a shop?
Calls day 0, 2, 5 · text after each missed call
- Intro call booked
- Staying with current shop
- Stop calling
Hands off to: a person (Service manager)
-
Receptionist
24/7 service line
Answers every call, takes breakdown details and books shop visits.
Thanks for calling business, I'm the AI assistant and this call is recorded.
Asks first Are you safely off the road?
- Road call transferred
- Shop visit booked
- Message taken
Hands off to: a person (On-call road tech)
-
Reminders
PM and inspection reminder
Confirms tomorrow's shop appointment and checks the unit will arrive on time.
Hi first name, this is an AI assistant calling for business to confirm your truck's service appointment tomorrow at time.
Asks first Will the unit arrive on time?
Calls the day before · text if no answer
- Confirmed
- Rescheduled
- Work added
Hands off to: a person (Service writer)
-
Emergency dispatch
Truck-ready caller
Calls the fleet contact when the shop marks a unit complete.
Hi first name, this is an AI assistant calling for business.
Asks first When will a driver come?
- Pickup time set
- Question logged
- Transferred
Hands off to: a person (Service manager)
Sample call
A derated truck at 3:10am.
A driver for a regional carrier is on the shoulder with a derate warning.
Example call
AIThanks for calling Ironline Diesel and Fleet, I'm the AI assistant and this call is recorded. Are you safely off the road?
RAYYeah, on the shoulder. Truck went into derate.
AIGot it. What highway and mile marker, and what company and unit number?
RAYI-70 eastbound, mile 212. Plains Freight, unit 418.
AIThanks. Any fault codes on the dash? I'm connecting you to our on-call road tech now.
RAYAftertreatment light's on. Okay.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Road calls and shop bookings move from Avoonta to your shop systems by webhook, Zapier, Make or the API, so the work order starts before the truck arrives.
Run the shop on Fullbay, TMT or Shopmonkey? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Location or mile marker
- Company and unit
- Fault codes
- Loaded or empty
- PO or billing contact
- Recording and transcript
Example
What answering every road call could mean.
- Calls a month
- 180
- Talk time per call, roughly
- 3 min
- Minutes used
- about 540 of 750
- Plan
- Agency, $199/mo
If answering overnight lands a couple more road calls a month, or keeps one fleet account, that work could cover the plan many times.
Example only. Call volume, talk time and repair values differ; use your own numbers.
Limits and compliance
Driver safety before the work order.
Your agent first asks whether the driver is safely off the road. If there's a fire, a crash or anyone hurt, it tells them to hang up and call 911. It doesn't diagnose over the phone or promise arrival times; your road tech does. Outbound calls go only to fleets and drivers who agreed to contact.
- Fire, crash or injury means 911
- No phone diagnosis
- ETA given by your tech
Truck & Fleet Repair FAQ
Straight answers.
Can it dispatch a road tech itself?
It transfers the call live to your on-call tech or manager. If nobody answers, it texts the summary and tells the driver when to expect a callback.
Can it take a PO number?
Yes. It asks for the company, billing contact and PO, and sends them with the job.
What about fleet accounts with special rules?
Give it each fleet's instructions, like approval contacts or spending limits, and it follows them.
Can it book DOT inspections?
Yes. It books them into your calendar and confirms the unit and location.
Related industries
Similar agents, other trades.
Your next truck & fleet repair lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.