Answers every loss call, any hour
Inbound
Your AI receptionist picks up 24/7, says it's an AI assistant, and asks what happened: burst pipe, appliance leak, sewage backup, roof leak, fire, smoke or mold.
Water, fire and moldGoal: Crew dispatched
The AI receptionist that answers burst-pipe calls at 3am and wakes the right person.
Water damage spreads by the hour and homeowners call the first restoration company that answers. Avoonta picks up every call, works out what happened and how bad it is, and gets urgent losses to your on-call team live.
Emergency Restoration · 014 of 200 industries
- Answers loss calls 24/7
- Asks source, area and water type
- Transfers urgent losses live
The problem
Why emergency restoration leads go cold.
On a water loss, the first crew to answer gets the job.
A supply line bursts at 3am, a dishwasher floods the kitchen on a Sunday, a small fire leaves soot in every room. The homeowner searches, calls down the list, and signs with whoever shows up first.
Your project managers are on site running extraction or meeting adjusters. Your answering service takes a message and someone calls back in an hour, by which time a competitor's van is in the driveway.
What Avoonta does for emergency restoration
Four jobs, done on every call.
Asks the questions your PM asks
Inbound
Is water still running and has it been shut off, which rooms and floors are wet, clean water or sewage, how long ago it started, owner or tenant, and whether a claim has been opened.
Transfers active losses live
Live transfer
Active water, sewage or a fresh fire loss goes straight through to your on-call project manager, who hears the summary before picking up.
Books mold and non-urgent work
Outbound + inbound
Mold inspections, old stains and contents work go into your Google, Outlook, HighLevel or Cal.com calendar, and web leads are called back within seconds, with consent.
What's in the snapshot
Emergency Restoration: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 60minRestoration assessment, booked live
- 4ready texts
- 7FAQ answers for the receptionist
- 1click installs all five
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New leads
Mold and damage caller
Calls web leads about mold, old stains and contents work within seconds and books an assessment.
Hi first name, this is an AI assistant calling for business about the damage you just reported online.
Asks first Is water still coming in right now?
- Assessment booked
- Call back later
- Not a fit
Hands off to: a person (On-call project manager)
-
Follow-up
Damage follow-up
Calls back restoration leads who missed the call or delayed booking an assessment.
Hi first name, this is an AI assistant for business, following up on the damage at your property.
Asks first Is the area still wet or smelling musty?
Calls day 0, 1 and 3 · text after each missed call
- Assessment booked
- Hired another company
- Asked to stop
Hands off to: a person (On-call project manager)
-
Receptionist
Loss intake line
Answers loss calls 24/7, asks the PM's questions and books non-urgent work.
Thanks for calling business, I'm the AI assistant.
Asks first Burst pipe, appliance leak, sewage, fire, smoke or mold?
- Assessment booked
- Claim number noted
- Transferred
Hands off to: a person (On-call project manager)
-
Reminders
Assessment confirmer
Confirms tomorrow's assessment and checks access to the affected rooms.
Hi first name, this is an AI assistant for business confirming your damage assessment tomorrow.
Asks first Can we get into every affected room?
Call the day before · text the morning of
- Confirmed
- Rescheduled
- Cancelled
Hands off to: a person (On-call project manager)
-
Emergency dispatch
Crew dispatch caller
Takes active-loss calls, confirms safety and source shut-off, and hands off to the on-call PM.
Thanks for calling business, I'm the AI assistant.
Asks first What's the address?
- Transferred to on-call PM
- Message sent to owner
- Callback number saved
Hands off to: a person (On-call project manager)
Sample call
A burst pipe, 3:05 on a Sunday morning.
A homeowner woke up to water across the basement floor. Here's how the first minute goes.
Example call
AIThanks for calling Harborline Restoration, I'm the AI assistant and this call is recorded. Tell me what's happening.
GRACEA pipe burst in the basement. There's water everywhere.
AII'm sorry. Is the water still running, and do you know where the main shut-off is? If water is near outlets or the panel, stay out of that area.
GRACEMy husband just shut it off. About an inch across the whole basement, carpet and drywall.
AIThanks. I'm putting you through to our on-call project manager now so they can get a crew headed your way.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Every call's details go to your phone, dispatch board or job system by webhook, Zapier, Make or the API, so the crew rolls with the loss details already written down.
Run jobs in Dash, Albi or Encircle? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Loss type and source
- Water shut off
- Rooms and floors affected
- Owner or tenant
- Claim opened
- Recording and transcript
Example
What one more answered loss could mean.
- Calls and leads a month
- 80
- Talk time per call, roughly
- 4 min
- Minutes used
- about 320 of 750
- Plan
- Agency, $199/mo
If answering at 3am wins even one water loss a month that would have gone to the next company, that job could pay for the plan many times over.
Example only. Your call volume, call length and job sizes will differ; plug in your own numbers.
Limits and compliance
Safety and insurance talk stay with people.
If a caller mentions fire still burning, gas smell, or water near live electrical, Your agent tells them to leave the area and call 911 or the utility first. It doesn't give health advice about mold, and it never says what insurance will cover; it notes the claim number and passes it on. Every call opens with the AI disclosure.
- Fire or gas: 911 first
- No mold health advice
- No coverage promises
Emergency Restoration FAQ
Straight answers.
Can it tell an emergency from a mold inspection request?
Yes. You write the rules. Active water, sewage or a fresh fire loss can transfer live to your on-call PM, while older stains and mold questions are booked into your calendar.
Will it talk about insurance claims?
It can ask whether a claim is open and note the insurer and claim number. It doesn't advise on claims or say what the policy covers.
Can it handle calls from property managers?
Yes. Write questions for unit numbers, tenant contact and access, and it routes those losses to the right person on your team.
What if a storm brings in dozens of calls at once?
Every plan includes unlimited AI Agents, so every call is answered at the same time. Urgent ones go to your on-call team, and the rest are logged with full details.
Related industries
Similar agents, other trades.
Your next emergency restoration lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.