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Assisted and senior livingGoal: Tour booked

The AI receptionist that books community tours for families in a hurry.

Families often start looking after a fall or a hospital stay, with a discharge date coming. Avoonta calls them back within seconds, listens, asks the basics, and books a tour with your sales counselor.

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Senior Living Communities · 094 of 200 industries

  • Calls inquiring families at once
  • Asks care level and timeline
  • Books tours and lunch visits
The problem

Why senior living communities leads go cold.

Families in a hurry usually tour the community that calls back first.

An adult child fills out inquiry forms for four communities from a hospital waiting room. They need options by Friday. Your sales counselor is giving a tour, then running a move-in, and returns calls at the end of the day.

By then the family has a tour booked elsewhere. Referral sites send the same inquiry to everyone, so speed matters more than the brochure.

What Avoonta does for senior living communities

Four jobs, done on every call.

Calls families within seconds

Outbound

With consent from whoever submitted the form, your AI agent calls right away, listens to what's happening and asks who the move is for.

Learns the basics with care

Outbound + inbound

Independent living, assisted living or memory care interest, the move timeline, and whether a hospital or rehab discharge is involved. No more detail than your counselor needs to prepare.

Books tours and visits

Outbound + inbound

It offers tour times from your Google, Outlook, HighLevel or Cal.com calendar, including lunch visits if your community offers them.

Puts urgent moves through to a counselor

Live transfer

A family facing a discharge in two days gets a live transfer to your counselor, who hears a short summary before answering.

What's in the snapshot

Senior Living Communities: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 60minCommunity tour, booked live
  • 3ready texts
  • 6FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Family inquiry caller

    Calls families within seconds of an inquiry and books a community tour.

    Hi first name, this is an AI assistant calling for business about the inquiry you sent.

    Asks first Who is the move for?

    • Tour booked
    • Counselor callback
    • Not a fit

    Hands off to: a person (Sales counselor)

  2. Follow-up

    Family follow-up

    Reaches families who didn't answer or haven't booked a tour.

    Hi first name, this is an AI assistant for business, following up on your senior living inquiry.

    Asks first Are you still looking at options?

    Calls day 0, 1, 3, 7, 14 · text after each missed call

    • Tour booked
    • Info texted
    • Closed out

    Hands off to: a person (Sales counselor)

  3. Receptionist

    Community front desk

    Answers 24/7, books tours, takes messages for residents' families and routes urgent calls.

    Thank you for calling business. I'm the AI assistant.

    Asks first New inquiry or current resident?

    • Tour booked
    • Message passed to staff
    • Transferred

    Hands off to: a person (Nurse or manager on duty)

  4. Reminders

    Tour confirmer

    Confirms tours the day before and helps families reschedule.

    Hi first name, this is an AI assistant from business confirming your tour tomorrow.

    Asks first Still coming tomorrow?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled
  5. Win-back

    After-tour check-in

    Checks in with families who toured but haven't decided, and books a second visit.

    Hi first name, this is an AI assistant for business.

    Asks first Any questions after the tour?

    • Second visit booked
    • Counselor callback
    • Not moving ahead

    Hands off to: a person (Sales counselor)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A family's inquiry, called back the same minute.

A son asked about assisted living for his mother. Here's how it begins.

Tour bookedDischarge in ~10 daysAssisted living interest
Example call
AIHi David, this is Grace, an AI assistant calling for Willow Bend Senior Living about the inquiry you sent. This call is recorded. Is now an okay time?
DAVIDYes. My mom fell last week and she's in rehab. They say she can't go home alone.
AII'm sorry you're dealing with that. Do you know roughly when she'll be discharged, and are you looking at assisted living?
DAVIDProbably in ten days. Assisted living, I think.
AIThank you. Our counselor can show you the community tomorrow at 11am or Thursday at 4pm. Which is easier?
DAVIDTomorrow at 11.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Inquiries from your website and referral sources reach Avoonta by webhook, Zapier, Make or the API. Your counselor sees the care interest, timeline and tour time in the CRM.

Use senior living CRM like Sherpa, Enquire or Yardi? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Who the move is for
  • Care level interest
  • Move timeline
  • Decision makers
  • Tour time
  • Recording and transcript
Example

What one more move-in could mean.

Family inquiries a month
80
Talk time per call, roughly
5 min
Minutes used
about 400 of 750
Plan
Agency, $199/mo

If calling families back right away results in just one more move-in, that resident's monthly fee would more than cover the plan.

Example only. Your inquiry count, call length and move-in rate are your own.

Limits and compliance

Kind, careful, and no care assessments.

Your agent books tours and answers questions from your community's own information. It doesn't assess care needs, give medical advice or say what level of care a person requires; your clinical and sales teams do that. Avoonta doesn't claim HIPAA compliance, so collect only what a tour needs. If a caller describes a resident emergency, they're told to hang up and call 911. Calls go only to people who asked, 8am-8pm their time.

Senior Living Communities FAQ

Straight answers.

Families are often upset. Is an AI the right first call?

It opens by saying it's an AI assistant, speaks calmly and keeps the call short. Anyone who wants a person is transferred to your counselor right away.

Can it explain the difference between assisted living and memory care?

It can read general descriptions you provide. The decision about which level fits is made by your team after an assessment.

Will it discuss pricing?

Only using wording you approve, such as a starting range. Most communities have it book the tour and leave pricing to the counselor.

Can it follow up with families who toured but haven't decided?

Yes, with consent. It can check in after a tour and book a second visit or a lunch.

Related industries

Similar agents, other trades.

All 200 industries
Senior CareGoal: Care consult booked5 agentsCalls families back in seconds and books the in-home care consultation. Medical ClinicsGoal: Appointment booked5 agentsPicks up every clinic call 24/7, answers office FAQs and books appointments live. Property ManagementGoal: Tour booked5 agentsAnswers rental inquiries day and night and books unit tours.

Your next senior living communities lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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