Parents call about speech delays and handwriting struggles between work and pickup, and your therapists are in sessions all day. Avoonta answers, books the evaluation with the parent, and keeps weekly sessions confirmed.
Speech & Occupational Therapy · 095 of 200 industries
Therapy works week after week, so every missed session counts.
Small therapy practices run on weekly sessions that last months. A missed session can't be made up easily, and after-school slots are the hardest to fill when a family cancels.
New parents calling after a pediatrician or school referral often reach voicemail, because every therapist is with a child. They call the next practice on the referral list.
Your AI agent confirms it's speaking with a parent or guardian, asks about the referral and insurance at a scheduling level, and books the evaluation on your Google, Outlook, HighLevel or Cal.com calendar.
It calls or texts parents the day before and rebooks sessions they can't make, so the slot can go to another family.
When a recurring slot opens, it calls waitlisted families in your order and books the first one who wants it.
Questions about a child's progress or home practice go to the therapist as a message or a live transfer.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
Calls parents who asked about an evaluation within seconds and books it.
Hi first name, this is an AI assistant calling for business about the evaluation you asked about.
Asks first Are you the parent or guardian?
Hands off to: a person (Clinic director)
Retries parents who didn't answer or didn't book an evaluation.
Hi first name, this is an AI assistant for business, following up about your child's evaluation request.
Asks first Still want to book the evaluation?
Calls day 0, 2, 5 · text after each missed call
Hands off to: a person (Front desk)
Answers 24/7, books evaluations and sessions and passes messages to therapists.
Thanks for calling business. I'm the AI assistant.
Asks first New or current family?
Hands off to: a person (Clinic director)
Confirms weekly sessions the day before and releases slots families can't use.
Hi first name, this is an AI assistant from business confirming your child's session tomorrow.
Asks first Still coming tomorrow?
Text the day before · call if no reply
Calls waitlisted families in order when a weekly slot opens and books the first yes.
Hi first name, this is an AI assistant for business.
Asks first Does this day and time work every week?
Calls the list in order until filled · text to the rest
Hands off to: a person (Front desk)
A dad submitted the form after his son's checkup. Here's the callback.
Referrals and waitlists come into Avoonta by webhook, Zapier, Make or the API, and evaluations and session changes go back to your system the same way.
Use therapy software like WebPT, TherapyNotes or Fusion? Connect it via Zapier or webhooks.
If confirmations and waitlist calls fill a few weekly slots that would otherwise sit empty, those recurring sessions would cover the plan.
Example only. Your caseload, session fees and cancellation patterns will differ.
For child clients, the agent speaks only with a parent or adult guardian and never with the child. It books evaluations and sessions and answers FAQs from your practice's information; it never comments on whether a child is behind or what therapy they need. Avoonta doesn't claim HIPAA compliance, so collect only scheduling, referral and insurance carrier details. Calls happen between 8am and 8pm, and every one starts with the AI disclosure.
The agent asks for a parent or guardian and offers to call back. It doesn't ask the child anything.
No. That's what the evaluation is for. It books the visit and leaves clinical questions to your therapists.
Yes. Send the waitlist by webhook or Zapier, and it calls families in order when a weekly slot opens.
If you do, the agent books adults directly and only uses the parent rule for minors.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.