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Towing and roadsideGoal: Tow dispatched

The AI dispatcher's assistant that answers every breakdown call while your trucks roll.

A stranded driver calls the first tow company that picks up. Avoonta answers every call, gets the location and the vehicle, asks whether it rolls, and hands the call to your dispatcher with the details already taken.

Get started Hear a sample call

Towing · 054 of 200 industries

  • Answers breakdown calls 24/7
  • Gets location, vehicle, drivable?
  • Transfers live to dispatch
The problem

Why towing leads go cold.

A driver on the shoulder calls until somebody picks up.

Your dispatcher is on the radio with three drivers, a police rotation call just came in, and the phone rings again. Every unanswered ring is a stranded driver dialing the next company.

At night it's often one person covering both the truck and the phone. You can't answer while hooking up a car on the shoulder of a highway, and you shouldn't try.

What Avoonta does for towing

Four jobs, done on every call.

Answers every call, any hour

Inbound

Your AI receptionist picks up 24/7, says it's an AI assistant, and asks what the driver needs: a tow, a jump, a tire change, lockout help or a winch-out.

Gets the location right

Inbound

Highway and direction of travel, nearest exit or mile marker, cross streets or a business address, plus a callback number in case the line drops.

Asks what your driver needs to know

Inbound

Make, model and year, whether it rolls and steers, all-wheel drive, where it's going, and whether the driver has roadside coverage through an insurer or club.

Hands the call to dispatch

Live transfer

The call is transferred live to your dispatcher with the summary read first, or the details go straight to your dispatch screen by webhook if you prefer.

What's in the snapshot

Towing: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 30minTow or roadside service, booked live
  • 4ready texts
  • 6FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Transport quote caller

    Calls web requests for scheduled tows and vehicle transport within seconds.

    Hi first name, this is an AI assistant calling for business about the tow you just requested online.

    Asks first Where is the vehicle now?

    • Tow scheduled
    • Call back later
    • Outside service area
  2. Follow-up

    Scheduled tow follow-up

    Calls back transport and scheduled-tow requests that didn't book.

    Hi first name, this is an AI assistant for business, following up on your tow request.

    Asks first Is the pickup location the same?

    Calls day 0, 1 and 2 · text after each missed call

    • Tow scheduled
    • No longer needed
    • Asked to stop

    Hands off to: a person (Dispatcher)

  3. Receptionist

    Tow line answering

    Answers every tow call, checks safety first and routes roadside calls to dispatch.

    Thanks for calling business, I'm the AI assistant.

    Asks first Do you need a tow, jump, tire change, lockout or winch-out?

    • Dispatched
    • Release info given
    • Transferred

    Hands off to: a person (Dispatcher)

  4. Reminders

    Scheduled tow confirmer

    Confirms tomorrow's scheduled tow or transport and the pickup details.

    Hi first name, this is an AI assistant for business confirming your vehicle pickup tomorrow.

    Asks first Will someone be there with the keys?

    Call the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Dispatcher)

  5. Emergency dispatch

    Roadside dispatch caller

    Pins down location and vehicle details on breakdown calls and hands off to the dispatcher.

    Thanks for calling business, I'm the AI assistant.

    Asks first Which highway and direction, and the nearest exit or mile marker?

    • Transferred to dispatcher
    • Sent to dispatch screen
    • Callback number saved

    Hands off to: a person (Dispatcher)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A breakdown on the interstate, 9:15 at night.

A driver's car died on the highway. Here's how the first minute goes.

Transferred to dispatchAWD, flatbed neededI-80 EB, exit 42
Example call
AIThanks for calling Ironside Towing, I'm the AI assistant and this call is recorded. Are you somewhere safe right now?
LENAI'm on the shoulder of I-80 eastbound, near exit 42. My car just died.
AIPlease stay in the car with your seatbelt on and hazards on. What's the car, and does it roll in neutral?
LENA2016 Subaru Outback. It rolls, but it won't start.
AIThanks. It's all-wheel drive, so we'll send a flatbed. I'm putting you through to our dispatcher now with these details.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Every call's details go out by webhook, Zapier, Make or the API, so your dispatcher and drivers see the location and vehicle without asking twice.

Run dispatch in TowBook, Omadi or Beacon? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Location and direction
  • Vehicle and drive type
  • Rolls or not
  • Drop-off location
  • Callback number
  • Recording and transcript
Example

What answering every ring could mean.

Calls a month
400
Talk time per call, roughly
2 min
Minutes used
about 800 of 1,500
Plan
White label, $399/mo

If answering on the first ring keeps a handful of tows a month from going to the next company on the list, those calls could cover the plan.

Example only. Your call volume, call length and tow rates will differ; run the numbers with your own.

Limits and compliance

Safety comes before the tow.

If a caller mentions a crash with injuries, fire, or being stopped in a live traffic lane, Your agent tells them to call 911 first and then transfers to your dispatcher. It doesn't promise arrival times you haven't set, and it doesn't say whether insurance or a motor club will pay. Every call opens with the AI disclosure.

  • Injury or fire: 911 first
  • No coverage promises
  • Your dispatcher sets arrival times
Towing FAQ

Straight answers.

Can it take police or motor club calls too?

It can answer any call to the number it's on. Many companies keep a separate line for rotation and club work and point the public number at Avoonta.

Will it quote a tow price?

Only if you give it a rate card to share, such as a hookup fee plus a per-mile range. Otherwise it hands pricing to your dispatcher.

What if the caller doesn't know where they are?

It asks for the nearest exit, mile marker, landmark or business sign, and keeps a callback number so your dispatcher can follow up.

Does it work for impound and private property calls?

Yes. Write a separate path for vehicle release questions, such as hours and what to bring, and it answers those from your own information.

Related industries

Similar agents, other trades.

All 200 industries
Auto Repair ShopsGoal: Drop-off booked5 agentsAnswers the shop phone 24/7 and books repair drop-offs while techs stay under the hood. LocksmithsGoal: Locksmith dispatched5 agentsPicks up lockout calls 24/7, gets the address and patches urgent ones to your tech. Car RentalGoal: Rental reserved5 agentsAnswers reservation calls around the clock and texts your booking link to confirm.

Your next towing lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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