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Local ISPs & WISPsGoal: Install booked

The AI receptionist that answers every caller during an outage, not just the first ten.

When a tower goes down or a fiber line gets cut, your phone rings a hundred times in ten minutes. Avoonta answers every caller with the current outage status, books installs for new customers and sends real faults to your techs.

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Local Internet Providers · 033 of 200 industries

  • Shares outage status fast
  • Books installs and site surveys
  • Routes faults to support
The problem

Why local internet providers leads go cold.

During an outage every caller asks the same question.

Small internet providers don't have a call center. When service drops, the same three people who are trying to fix it are also the only ones who can answer the phone, and every caller wants to know when it'll be back.

On normal days, sign-up calls from new neighbors and install scheduling compete with support tickets. A rural household that can't get through to order service picks the satellite provider instead.

What Avoonta does for local internet providers

Four jobs, done on every call.

Answers outage surges

Inbound

Your AI Agent reads the current outage notice you post, confirms the caller's area is affected and logs their address, so techs aren't pulled off the fix.

Books installs and surveys

Outbound + inbound

New customers get their address checked against your coverage notes, a plan picked from your list and an install or site survey booked.

Calls sign-up requests back

Outbound

Web availability checks and order forms get a call within seconds, with consent, to confirm the address and book the install.

Sends real faults to support

Live transfer

If the caller isn't in a known outage and basic checks don't help, the call goes live to your support tech with a summary.

What's in the snapshot

Local Internet Providers: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 120minInstallation, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Sign-up caller

    Calls web availability checks and order forms within seconds and books the install or site survey.

    Hi first name, this is an AI assistant calling for business about internet service at your address.

    Asks first What's the service address?

    • Install booked
    • Site survey booked
    • Outside coverage
    • Call back later

    Hands off to: a person (Sales manager)

  2. Follow-up

    Sign-up follow-up

    Retries sign-up leads who didn't answer or didn't book the install.

    Hi first name, this is an AI assistant calling for business.

    Asks first Still looking for service?

    Calls day 0, 1 and 4 · text after each missed call

    • Install booked
    • Chose another provider
    • Do not contact

    Hands off to: a person (Customer service)

  3. Receptionist

    Support and sales line

    Answers calls 24/7: outage status, installs, simple checks and support routing.

    Thanks for calling business, I'm the AI assistant.

    Asks first What's the service address?

    • Outage confirmed
    • Ticket created
    • Install booked
    • Sent to support

    Hands off to: a person (Network on-call, after telling them to stay away and dial 911 or the power utility)

  4. Reminders

    Install reminder

    Confirms tomorrow's installs and that someone 18+ will be home.

    Hi first name, this is an AI assistant calling for business about your installation tomorrow.

    Asks first Will an adult be home during the window?

    Call the day before · text the morning of

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Install scheduler)

  5. Outage updates

    Outage line

    Reads the posted outage notice, confirms affected addresses and sets restore texts.

    Thanks for calling business, I'm the AI assistant.

    Asks first What's your service address?

    • In outage, text set
    • Not in outage, sent to support
    • Message taken

    Hands off to: a person (Support supervisor, after telling them to dial 911 in an emergency)

Get the full snapshot — start free Agencies: install it for every client
Sample call

An outage call, answered on the first ring.

A customer's internet dropped during a known outage. Here's the call.

In known outageRestore text setNo ticket needed
Example call
AIThanks for calling Valley Link Internet, I'm the AI assistant. This call is recorded. How can I help?
HANKMy internet's been down for an hour.
AISorry about that. What's your service address so I can check it against today's outage?
HANK2201 County Road 9.
AIThat's inside the area affected by this afternoon's outage. Crews are working on it now. Would you like a text when service is restored?
HANKYes, please.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Providers run billing, tickets and network status in their own systems. Avoonta reads your outage notice and coverage notes, receives sign-ups by webhook, Zapier, Make or the API, and sends installs and tickets back.

Use ISP software like Sonar or Splynx? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Service address
  • Outage match
  • Plan chosen
  • Install time
  • Ticket summary
  • Recording and transcript
Example

What an outage month might use.

Calls a month, with one outage
600
Talk time per call, roughly
2 min
Minutes used
about 1,200 of 1,500
Plan
White label, $399/mo

If your techs stay on the repair instead of the phone, and a few more households get their installs booked, the plan could be worth it in a single outage.

Example only. Your call volume, outage frequency and plan prices will differ, so use your own numbers.

Limits and compliance

Safety first, and no passwords.

Your agent never asks for a full account password on the call and only verifies what you set, such as the service address. It never tells anyone to touch a downed line or climb to an antenna. A caller reporting a downed cable near power lines or sparking equipment is told to stay away and call 911 or the power utility. It doesn't promise speeds or restore times you haven't posted.

Local Internet Providers FAQ

Straight answers.

How does it know about an outage?

You post an outage notice, with affected areas and status, by webhook or in your settings. It reads that to callers until you clear it.

Can it troubleshoot?

It can walk through the simple checks you write, like restarting the router. Anything beyond that goes to your support tech.

Can it check coverage?

It checks the address against the coverage notes you provide and books a site survey if line of sight needs confirming.

Does it handle billing questions?

It can read general billing info and route account-specific questions to your office.

Related industries

Similar agents, other trades.

All 200 industries
IT and MSPsGoal: Assessment booked5 agentsAnswers the help line 24/7 and books IT assessments for new prospects. Security SystemsGoal: Consultation booked5 agentsCalls security system leads back fast and books the in-home consultation or install. Property ManagementGoal: Tour booked5 agentsAnswers rental inquiries day and night and books unit tours.

Your next local internet providers lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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